v2board/app/Http/Controllers/User/TicketController.php

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<?php
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namespace App\Http\Controllers\User;
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use App\Http\Controllers\Controller;
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use App\Http\Requests\User\TicketSave;
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use App\Http\Requests\User\TicketWithdraw;
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use App\Jobs\SendTelegramJob;
use App\Models\User;
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use App\Services\TelegramService;
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use Illuminate\Http\Request;
use App\Models\Ticket;
use App\Models\TicketMessage;
use Illuminate\Support\Facades\DB;
class TicketController extends Controller
{
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public function fetch(Request $request)
{
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if ($request->input('id')) {
$ticket = Ticket::where('id', $request->input('id'))
->where('user_id', $request->session()->get('id'))
->first();
if (!$ticket) {
abort(500, '工单不存在');
}
$ticket['message'] = TicketMessage::where('ticket_id', $ticket->id)->get();
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for ($i = 0; $i < count($ticket['message']); $i++) {
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if ($ticket['message'][$i]['user_id'] == $ticket->user_id) {
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$ticket['message'][$i]['is_me'] = true;
} else {
$ticket['message'][$i]['is_me'] = false;
}
}
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return response([
'data' => $ticket
]);
}
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$ticket = Ticket::where('user_id', $request->session()->get('id'))
->orderBy('created_at', 'DESC')
->get();
for ($i = 0; $i < count($ticket); $i++) {
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if ($ticket[$i]['last_reply_user_id'] == $request->session()->get('id')) {
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$ticket[$i]['reply_status'] = 0;
} else {
$ticket[$i]['reply_status'] = 1;
}
}
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return response([
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'data' => $ticket
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]);
}
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public function save(TicketSave $request)
{
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DB::beginTransaction();
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if ((int)Ticket::where('status', 0)->where('user_id', $request->session()->get('id'))->count()) {
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abort(500, '存在其他工单尚未处理');
}
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$ticket = Ticket::create(array_merge($request->only([
'subject',
'level'
]), [
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'user_id' => $request->session()->get('id'),
'last_reply_user_id' => $request->session()->get('id')
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]));
if (!$ticket) {
DB::rollback();
abort(500, '工单创建失败');
}
$ticketMessage = TicketMessage::create([
'user_id' => $request->session()->get('id'),
'ticket_id' => $ticket->id,
'message' => $request->input('message')
]);
if (!$ticketMessage) {
DB::rollback();
abort(500, '工单创建失败');
}
DB::commit();
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$this->sendNotify($ticket, $ticketMessage);
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return response([
'data' => true
]);
}
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public function reply(Request $request)
{
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if (empty($request->input('id'))) {
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abort(500, '参数错误');
}
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if (empty($request->input('message'))) {
abort(500, '消息不能为空');
}
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$ticket = Ticket::where('id', $request->input('id'))
->where('user_id', $request->session()->get('id'))
->first();
if (!$ticket) {
abort(500, '工单不存在');
}
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if ($ticket->status) {
abort(500, '工单已关闭,无法回复');
}
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if ($request->session()->get('id') == $this->getLastMessage($ticket->id)->user_id) {
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abort(500, '请等待技术支持回复');
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}
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DB::beginTransaction();
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$ticketMessage = TicketMessage::create([
'user_id' => $request->session()->get('id'),
'ticket_id' => $ticket->id,
'message' => $request->input('message')
]);
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$ticket->last_reply_user_id = $request->session()->get('id');
if (!$ticketMessage || !$ticket->save()) {
DB::rollback();
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abort(500, '工单回复失败');
}
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DB::commit();
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$this->sendNotify($ticket, $ticketMessage);
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return response([
'data' => true
]);
}
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public function close(Request $request)
{
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if (empty($request->input('id'))) {
abort(500, '参数错误');
}
$ticket = Ticket::where('id', $request->input('id'))
->where('user_id', $request->session()->get('id'))
->first();
if (!$ticket) {
abort(500, '工单不存在');
}
$ticket->status = 1;
if (!$ticket->save()) {
abort(500, '关闭失败');
}
return response([
'data' => true
]);
}
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private function getLastMessage($ticketId)
{
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return TicketMessage::where('ticket_id', $ticketId)
->orderBy('id', 'DESC')
->first();
}
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public function withdraw(TicketWithdraw $request)
{
DB::beginTransaction();
$subject = '[提现申请]本工单由系统发出';
$ticket = Ticket::create([
'subject' => $subject,
'level' => 2,
'user_id' => $request->session()->get('id'),
'last_reply_user_id' => $request->session()->get('id')
]);
if (!$ticket) {
DB::rollback();
abort(500, '工单创建失败');
}
$methodText = [
'alipay' => '支付宝',
'paypal' => '贝宝(Paypal)',
'usdt' => 'USDT',
'btc' => '比特币'
];
$message = "提现方式:{$methodText[$request->input('withdraw_method')]}\r\n提现账号:{$request->input('withdraw_account')}\r\n";
$ticketMessage = TicketMessage::create([
'user_id' => $request->session()->get('id'),
'ticket_id' => $ticket->id,
'message' => $message
]);
if (!$ticketMessage) {
DB::rollback();
abort(500, '工单创建失败');
}
DB::commit();
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$telegramService = new TelegramService();
$telegramService->sendMessageWithAdmin("📮工单提醒 #{$ticket->id}\n———————————————\n主题:\n`{$ticket->subject}`\n内容:\n`{$ticketMessage->message}`");
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return response([
'data' => true
]);
}
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}