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39 lines
1.1 KiB
PHP
39 lines
1.1 KiB
PHP
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<?php
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namespace App\Plugins\Telegram\Commands;
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use App\Models\User;
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use App\Plugins\Telegram\Telegram;
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use App\Services\TicketService;
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class ReplyTicket extends Telegram {
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public $regex = '/[#](.*)/';
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public $description = '获取帮助';
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public function handle($message, $match = []) {
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if (!$message->is_private) return;
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$this->replayTicket($message, $match[1]);
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}
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private function replayTicket($msg, $ticketId)
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{
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$user = User::where('telegram_id', $msg->chat_id)->first();
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if (!$user) {
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abort(500, '用户不存在');
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}
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$ticketService = new TicketService();
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if (!$msg->text) return;
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if ($user->is_admin || $user->is_staff) {
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$ticketService->replyByAdmin(
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$ticketId,
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$msg->text,
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$user->id
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);
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}
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$telegramService = $this->telegramService;
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$telegramService->sendMessage($msg->chat_id, "#`{$ticketId}` 的工单已回复成功", 'markdown');
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$telegramService->sendMessageWithAdmin("#`{$ticketId}` 的工单已由 {$user->email} 进行回复", true);
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}
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}
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