update

2025-10-31 09:21:46 +08:00 · 2020-01-29 16:08:50 +08:00
parent 5fae1f2bd8
commit 6dd562df8c
16 changed files with 107 additions and 140 deletions
--- a/app/Http/Controllers/User/TicketController.php
+++ b/app/Http/Controllers/User/TicketController.php
@@ -0,0 +1,144 @@
+<?php
+
+namespace App\Http\Controllers\User;
+
+use App\Http\Controllers\Controller;
+use App\Http\Requests\TicketSave;
+use Illuminate\Http\Request;
+use App\Models\Ticket;
+use App\Models\TicketMessage;
+use App\Utils\Helper;
+use Illuminate\Support\Facades\DB;
+
+class TicketController extends Controller
+{
+    public function fetch(Request $request)
+    {
+        if ($request->input('id')) {
+            $ticket = Ticket::where('id', $request->input('id'))
+                ->where('user_id', $request->session()->get('id'))
+                ->first();
+            if (!$ticket) {
+                abort(500, '工单不存在');
+            }
+            $ticket['message'] = TicketMessage::where('ticket_id', $ticket->id)->get();
+            for ($i = 0; $i < count($ticket['message']); $i++) {
+                if ($ticket['message'][$i]['user_id'] == $ticket->user_id) {
+                    $ticket['message'][$i]['is_me'] = true;
+                } else {
+                    $ticket['message'][$i]['is_me'] = false;
+                }
+            }
+            return response([
+                'data' => $ticket
+            ]);
+        }
+        $ticket = Ticket::where('user_id', $request->session()->get('id'))
+            ->orderBy('created_at', 'DESC')
+            ->get();
+        for ($i = 0; $i < count($ticket); $i++) {
+            if ($ticket[$i]['last_reply_user_id'] == $request->session()->get('id')) {
+                $ticket[$i]['reply_status'] = 0;
+            } else {
+                $ticket[$i]['reply_status'] = 1;
+            }
+        }
+        return response([
+            'data' => $ticket
+        ]);
+    }
+
+    public function save(TicketSave $request)
+    {
+        DB::beginTransaction();
+        $ticket = Ticket::create(array_merge($request->only([
+            'subject',
+            'level'
+        ]), [
+            'user_id' => $request->session()->get('id'),
+            'last_reply_user_id' => $request->session()->get('id')
+        ]));
+        if (!$ticket) {
+            DB::rollback();
+            abort(500, '工单创建失败');
+        }
+        $ticketMessage = TicketMessage::create([
+            'user_id' => $request->session()->get('id'),
+            'ticket_id' => $ticket->id,
+            'message' => $request->input('message')
+        ]);
+        if (!$ticketMessage) {
+            DB::rollback();
+            abort(500, '工单创建失败');
+        }
+        DB::commit();
+        return response([
+            'data' => true
+        ]);
+    }
+
+    public function reply(Request $request)
+    {
+        if (empty($request->input('id'))) {
+            abort(500, '参数错误');
+        }
+        if (empty($request->input('message'))) {
+            abort(500, '消息不能为空');
+        }
+        $ticket = Ticket::where('id', $request->input('id'))
+            ->where('user_id', $request->session()->get('id'))
+            ->first();
+        if (!$ticket) {
+            abort(500, '工单不存在');
+        }
+        if ($ticket->status) {
+            abort(500, '工单已关闭，无法回复');
+        }
+        if ($request->session()->get('id') == $this->getLastMessage($ticket->id)->user_id) {
+            abort(500, '请等待技术支持回复');
+        }
+        DB::beginTransaction();
+        $ticketMessage = TicketMessage::create([
+            'user_id' => $request->session()->get('id'),
+            'ticket_id' => $ticket->id,
+            'message' => $request->input('message')
+        ]);
+        $ticket->last_reply_user_id = $request->session()->get('id');
+        if (!$ticketMessage || !$ticket->save()) {
+            DB::rollback();
+            abort(500, '工单回复失败');
+        }
+        DB::commit();
+        return response([
+            'data' => true
+        ]);
+    }
+
+
+    public function close(Request $request)
+    {
+        if (empty($request->input('id'))) {
+            abort(500, '参数错误');
+        }
+        $ticket = Ticket::where('id', $request->input('id'))
+            ->where('user_id', $request->session()->get('id'))
+            ->first();
+        if (!$ticket) {
+            abort(500, '工单不存在');
+        }
+        $ticket->status = 1;
+        if (!$ticket->save()) {
+            abort(500, '关闭失败');
+        }
+        return response([
+            'data' => true
+        ]);
+    }
+
+    private function getLastMessage($ticketId)
+    {
+        return TicketMessage::where('ticket_id', $ticketId)
+            ->orderBy('id', 'DESC')
+            ->first();
+    }
+}