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update: ticket

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tokumeikoi
2022-04-28 00:58:37 +08:00
parent f40480c918
commit b5a614d901
14 changed files with 98 additions and 52 deletions
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27
app/Services/TicketService.php
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@@ -10,6 +10,27 @@ use Illuminate\Support\Facades\Cache;
use Illuminate\Support\Facades\DB;
class TicketService {
public function reply($ticket, $message, $userId)
{
DB::beginTransaction();
$ticketMessage = TicketMessage::create([
'user_id' => $userId,
'ticket_id' => $ticket->id,
'message' => $message
]);
if ($userId !== $ticket->user_id) {
$ticket->reply_status = 0;
} else {
$ticket->reply_status = 1;
}
if (!$ticketMessage || !$ticket->save()) {
DB::rollback();
return false;
}
DB::commit();
return $ticketMessage;
}
public function replyByAdmin($ticketId, $message, $userId):void
{
$ticket = Ticket::where('id', $ticketId)
@@ -24,7 +45,11 @@ class TicketService {
'ticket_id' => $ticket->id,
'message' => $message
]);
$ticket->last_reply_user_id = $userId;
if ($userId !== $ticket->user_id) {
$ticket->reply_status = 0;
} else {
$ticket->reply_status = 1;
}
if (!$ticketMessage || !$ticket->save()) {
DB::rollback();
abort(500, '工单回复失败');