input('id')) { $ticket = Ticket::where('id', $request->input('id')) ->where('user_id', $request->session()->get('id')) ->first(); if (!$ticket) { abort(500, __('Ticket does not exist')); } $ticket['message'] = TicketMessage::where('ticket_id', $ticket->id)->get(); for ($i = 0; $i < count($ticket['message']); $i++) { if ($ticket['message'][$i]['user_id'] == $ticket->user_id) { $ticket['message'][$i]['is_me'] = true; } else { $ticket['message'][$i]['is_me'] = false; } } return response([ 'data' => $ticket ]); } $ticket = Ticket::where('user_id', $request->session()->get('id')) ->orderBy('created_at', 'DESC') ->get(); for ($i = 0; $i < count($ticket); $i++) { if ($ticket[$i]['last_reply_user_id'] == $request->session()->get('id')) { $ticket[$i]['reply_status'] = 0; } else { $ticket[$i]['reply_status'] = 1; } } return response([ 'data' => $ticket ]); } public function save(TicketSave $request) { DB::beginTransaction(); if ((int)Ticket::where('status', 0)->where('user_id', $request->session()->get('id'))->count()) { abort(500, __('There are other unresolved tickets')); } $ticket = Ticket::create(array_merge($request->only([ 'subject', 'level' ]), [ 'user_id' => $request->session()->get('id'), 'last_reply_user_id' => $request->session()->get('id') ])); if (!$ticket) { DB::rollback(); abort(500, __('Failed to open ticket')); } $ticketMessage = TicketMessage::create([ 'user_id' => $request->session()->get('id'), 'ticket_id' => $ticket->id, 'message' => $request->input('message') ]); if (!$ticketMessage) { DB::rollback(); abort(500, __('Failed to open ticket')); } DB::commit(); $this->sendNotify($ticket, $ticketMessage); return response([ 'data' => true ]); } public function reply(Request $request) { if (empty($request->input('id'))) { abort(500, __('Invalid parameter')); } if (empty($request->input('message'))) { abort(500, __('Message cannot be empty')); } $ticket = Ticket::where('id', $request->input('id')) ->where('user_id', $request->session()->get('id')) ->first(); if (!$ticket) { abort(500, __('Ticket does not exist')); } if ($ticket->status) { abort(500, __('The ticket is closed and cannot be replied')); } if ($request->session()->get('id') == $this->getLastMessage($ticket->id)->user_id) { abort(500, __('Please wait for the technical enginneer to reply')); } DB::beginTransaction(); $ticketMessage = TicketMessage::create([ 'user_id' => $request->session()->get('id'), 'ticket_id' => $ticket->id, 'message' => $request->input('message') ]); $ticket->last_reply_user_id = $request->session()->get('id'); if (!$ticketMessage || !$ticket->save()) { DB::rollback(); abort(500, __('Ticket reply failed')); } DB::commit(); $this->sendNotify($ticket, $ticketMessage); return response([ 'data' => true ]); } public function close(Request $request) { if (empty($request->input('id'))) { abort(500, __('Invalid parameter')); } $ticket = Ticket::where('id', $request->input('id')) ->where('user_id', $request->session()->get('id')) ->first(); if (!$ticket) { abort(500, __('Ticket does not exist')); } $ticket->status = 1; if (!$ticket->save()) { abort(500, __('Close failed')); } return response([ 'data' => true ]); } private function getLastMessage($ticketId) { return TicketMessage::where('ticket_id', $ticketId) ->orderBy('id', 'DESC') ->first(); } public function withdraw(TicketWithdraw $request) { if ((int)config('v2board.withdraw_close_enable', 0)) { abort(500, 'user.ticket.withdraw.not_support_withdraw'); } if (!in_array( $request->input('withdraw_method'), config( 'v2board.commission_withdraw_method', Dict::WITHDRAW_METHOD_WHITELIST_DEFAULT ) )) { abort(500, __('Unsupported withdrawal method')); } $user = User::find($request->session()->get('id')); $limit = config('v2board.commission_withdraw_limit', 100); if ($limit > ($user->commission_balance / 100)) { abort(500, __('The current required minimum withdrawal commission is', ['limit' => $limit])); } DB::beginTransaction(); $subject = __('[Commission Withdrawal Request] This ticket is opened by the system'); $ticket = Ticket::create([ 'subject' => $subject, 'level' => 2, 'user_id' => $request->session()->get('id'), 'last_reply_user_id' => $request->session()->get('id') ]); if (!$ticket) { DB::rollback(); abort(500, __('Failed to open ticket')); } $message = sprintf("%s\r\n%s", __('Withdrawal method') . ":" . $request->input('withdraw_method'), __('Withdrawal account') . ":" . $request->input('withdraw_account') ); $ticketMessage = TicketMessage::create([ 'user_id' => $request->session()->get('id'), 'ticket_id' => $ticket->id, 'message' => $message ]); if (!$ticketMessage) { DB::rollback(); abort(500, __('Failed to open ticket')); } DB::commit(); $this->sendNotify($ticket, $ticketMessage); return response([ 'data' => true ]); } private function sendNotify(Ticket $ticket, TicketMessage $ticketMessage) { $telegramService = new TelegramService(); $telegramService->sendMessageWithAdmin("📮工单提醒 #{$ticket->id}\n———————————————\n主题:\n`{$ticket->subject}`\n内容:\n`{$ticketMessage->message}`", true); } }