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opt: ticket service

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This commit is contained in:
Tokumeikoi 2020-08-03 16:10:56 +08:00
parent 36bc93e1f8
commit f626acc0aa
2 changed files with 64 additions and 41 deletions
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48
app/Http/Controllers/Admin/TicketController.php
View File

@ -3,6 +3,7 @@
namespace App\Http\Controllers\Admin;
use App\Jobs\SendEmailJob;
use App\Services\TicketService;
use Illuminate\Http\Request;
use App\Http\Controllers\Controller;
use App\Models\Ticket;
@ -63,27 +64,12 @@ class TicketController extends Controller
if (empty($request->input('message'))) {
abort(500, '消息不能为空');
}
$ticket = Ticket::where('id', $request->input('id'))
->first();
if (!$ticket) {
abort(500, '工单不存在');
}
if ($ticket->status) {
abort(500, '工单已关闭，无法回复');
}
DB::beginTransaction();
$ticketMessage = TicketMessage::create([
'user_id' => $request->session()->get('id'),
'ticket_id' => $ticket->id,
'message' => $request->input('message')
]);
$ticket->last_reply_user_id = $request->session()->get('id');
if (!$ticketMessage || !$ticket->save()) {
DB::rollback();
abort(500, '工单回复失败');
}
DB::commit();
$this->sendEmailNotify($ticket, $ticketMessage);
$ticketService = new TicketService();
$ticketService->replayByAdmin(
$request->input('id'),
$request->input('message'),
$request->session()->get('id')
);
return response([
'data' => true
]);
@ -107,24 +93,4 @@ class TicketController extends Controller
'data' => true
]);
}
// 半小时内不再重复通知
private function sendEmailNotify(Ticket $ticket, TicketMessage $ticketMessage)
{
$user = User::find($ticket->user_id);
$cacheKey = 'ticket_sendEmailNotify_' . $ticket->user_id;
if (!Cache::get($cacheKey)) {
Cache::put($cacheKey, 1, 1800);
SendEmailJob::dispatch([
'email' => $user->email,
'subject' => '您在' . config('v2board.app_name', 'V2Board') . '的工单得到了回复',
'template_name' => 'notify',
'template_value' => [
'name' => config('v2board.app_name', 'V2Board'),
'url' => config('v2board.app_url'),
'content' => "主题：{$ticket->subject}\r\n回复内容：{$ticketMessage->message}"
]
]);
}
}
}

57
app/Services/TicketService.php Normal file
View File

@ -0,0 +1,57 @@
<?php
namespace App\Services;
use App\Jobs\SendEmailJob;
use App\Models\Ticket;
use App\Models\TicketMessage;
use App\Models\User;
use Illuminate\Support\Facades\Cache;
use Illuminate\Support\Facades\DB;
class TicketService {
public function replayByAdmin($ticketId, $message, $userId):void
{
$ticket = Ticket::where('id', $ticketId)
->first();
if (!$ticket) {
abort(500, '工单不存在');
}
if ($ticket->status) {
abort(500, '工单已关闭，无法回复');
}
DB::beginTransaction();
$ticketMessage = TicketMessage::create([
'user_id' => $userId,
'ticket_id' => $ticket->id,
'message' => $message
]);
$ticket->last_reply_user_id = $userId;
if (!$ticketMessage || !$ticket->save()) {
DB::rollback();
abort(500, '工单回复失败');
}
DB::commit();
$this->sendEmailNotify($ticket, $ticketMessage);
}
// 半小时内不再重复通知
private function sendEmailNotify(Ticket $ticket, TicketMessage $ticketMessage)
{
$user = User::find($ticket->user_id);
$cacheKey = 'ticket_sendEmailNotify_' . $ticket->user_id;
if (!Cache::get($cacheKey)) {
Cache::put($cacheKey, 1, 1800);
SendEmailJob::dispatch([
'email' => $user->email,
'subject' => '您在' . config('v2board.app_name', 'V2Board') . '的工单得到了回复',
'template_name' => 'notify',
'template_value' => [
'name' => config('v2board.app_name', 'V2Board'),
'url' => config('v2board.app_url'),
'content' => "主题：{$ticket->subject}\r\n回复内容：{$ticketMessage->message}"
]
]);
}
}
}